FAQ & Site Info
AboutThird Eden Luxe was founded by an experienced team from the luxury fashion and art world. With locations in NY, CA and FL, we provide access to high-end indie fashion, luxury brands and designers at highly discounted prices.
We emphasize quality and stand behind each and every product but if for any reason you are not happy with your order, you may return or exchange it for another item. The item must be unused and in new condition with tags and packaging intact. All claims must be made in writing within 7 days of receipt. We cannot accept returned packages without prior approval – any unauthorized returns will be returned to the sender. A 15% restocking fee plus freight related costs will be applied to returns accepted by us following pre-approval. We recommend using reputable shipping services such as USPS Priority Mail, UPS or FedEx for all returns. These returns should be traceable and insured since we will not be responsible for lost or stolen packages.
No returns or exchanges on final sale items.
All our orders are processed and shipped within 1 business day. Signature is not required unless requested or order is valued at $500+. You will receive a confirmation email with a tracking number once your order has shipped.
We ship internationally to over 170 countries. You can get a shipping cost estimate by clicking on the "more destinations" link on the product page and selecting the country from the drop down menu. If you do not see your country listed or the country you selected returned a zero amount email us at thirdeden[at]gmail[dot]com with the item you would like to order to get a shipping quote. Please note shipping charges do not include any taxes or duties, which are the recipient's responsibility.